The diagram at the left provides a more nuanced view of the possible ways a new SR can be entered into the system.  The cases include:

1) A member (or their family member) submits a request from the member's profile,

2) A member (or their family member) leaves a phone message or sends and email,

3) A member (or their family member) calls and speaks to a call manager,,

4) A volunteer or a member calls to inform the office about an agreed upon future service,

5) A volunteer or a member calls to inform the office about a completed past service that the offide did not know about.