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HomeBehind the Scenes

WHY BEHIND THE SCENES

 
Villages do many things.  Some Villages provide services, some run programs, some provide a concierge service to members.  Villages can decide to do one, two, or all of the the above.  There are many behind the scenes activities needed to make this happen.  This page describes operating procedures for programs, services and concierge.  Just ignore what is not relevant to your village.
Publicize your Village
Take in members and keep aware of changes in status.
Sign up, train, vet, and coordinate volunteers.
Operate the office:      
Answer the phone,     
Take service requests and     
Find volunteers.
Plan, and publicize events and register attendees.
Manage and coordinate group activities.
Concierge: Find a contractor for a member

Manage Village accounts

Finding volunteers to fill services

Understanding Service Request Processing and Service Request States

Prefilling a service request with data from the members record
Some guidance on selecting which services to offer.

Finding Volunteers

Service Request Processing

Special Instructions

Selecting Which Services to Offer

Assign privileges for office staff
The computer used by the office staff or a volunteer working from home requires some setup.
Administrative functions frequently used by the website / database administrators.

Using this template to start a Village (Read me first)

Using This Template

Develop Website Look and Feel Standards

Managing Website Content
Keeping Web Content Fresh, Interesting, and Useful


 
 

Website Look and Feel

Managing Website Content